How to get your bond back

The first and most crucial step to getting a full bond refund when you vacate a rental property is to ensure that you thoroughly complete the entry condition report and return it fully signed within three working days to your Property Manager.
Don’t just forget about it then, you need to make sure your Property Manager signs off on your copy and returns a fully signed and agreed to copy to you, if you don’t have a copy returned to you within one week, contact your Property Manager and find out why.

Take the following steps during your Tenancy:

  • Report all maintenance issues in writing to your Property Manager as soon a you are aware of them, e.g.  if the hot water system is leaking report it immediately, don’t leave it until you move out and the leak has caused damage to flooring or paintwork, you may be held liable for this.  Keep a copy of all maintenance request forms.
  • Repair any damage you have caused to the property promptly and definitely before you vacate, no matter how minor. This includes small dents to walls or small tears in fly screens, otherwise these repairs will be deducted from your bond and could result in delayed payment of the balance.
  • Keep your rent up to date.
  • Do not dump grass clippings into garden beds or anywhere on the premises, dispose of them as per council regulations.
  • Maintain the standard of cleanliness and upkeep (other than Landlord requirements) throughout the tenancy.  Keep hedges trimmed, lawns and garden beds free of weeds, carpets clean, do not allow build up of soap scum on shower screens or carbon deposit on ovens etc
  • Clean up after your pets and do not allow pet smells to build up inside the property, do not let your cat urinate on the carpets, if there is an accident then clean it up properly using an enzyme solution that discourages further urination on the carpet and destroys the odour, the longer you leave it the more difficult it is to remove and you may be held liable for replacement carpet if the odour is still evident when you vacate.
  • Do not smoke inside the property, cigarette smoke is particularly pervasive and highly offensive to those who do not smoke, if you smoke inside make sure when the carpets are cleaned that a neutralising deodoriser is used.  Have curtains deodorised and dry cleaned.  If the smell lingers in the property after you have vacated you may find you will be liable for the costs of cleaning to remove the smell entirely.
  • Do not put pot plants or aquariums directly onto carpet, they can cause stains and moisture will cause the carpet to rot.
  • Look after the swimming pool correctly, if you do not know how to advise your Property Manager and they will organise an instruction session by a specialist swimming pool contractor, otherwise hire a professional to maintain the pool on your behalf.
  • Clean air conditioner filters and the units themselves regularly, if the air conditioner breaks down because the filters are blocked you may be liable for the cost of repairs or replacement.

When you are ready to vacate take the following steps:

  • Make sure you give the appropriate amount of notice when you intend to vacate and use the correct form.
  • Make sure you surrender all keys and remotes to the premises on the date you indicated you would on you Notice of Intention to Leave form.
  • Make sure you provide your Property Manager a copy of the carpet cleaning receipt, pest control receipt including fleas if you have had a pet at any time during your tenancy.
  • Ensure the property is in the same condition at the very least that it was when you moved in. Pay particular attention to the following:
  • Inside
  • walls, light switches, doors and doorways are free from damage and marks.
  • Carpets have been steam cleaned and stain and odour free.
  • Curtains have been dry cleaned and are stain and odour free.
  • Windows and screens are clean and undamaged, including tracks.
  • Kitchen is clean and undamaged, oven, stove, griller and dishwasher are all clean and undamaged.
  • All griller and oven trays are present.
  • Clean range hood filters and exhaust fans.
  • Bathroom, shower, bath, toilet and laundry are all clean and free of soap scum, mould etc.
  • Stairwells and hallways are clean and undamaged.
  • Ensure all wardrobes, cupboards and drawers have been cleared out, and are clean and undamaged, including sliding door tracks.
  • Ensure all light fittings have been dusted and emptied of any dead bugs, no damage, all light bulbs present and working.
  • All smoke detectors are present with batteries present.
  • All inclusions are in original locations and are clean and undamaged
  • Do not paint any walls yourself unless you are a professional painter, you may be held liable the costs of a professional to fix your work.
  • Remove any fixtures or fittings you have installed and rectify any damage caused by doing so.
  • Remove any picture hooks you have installed and rectify any damage caused by doing so.
  • Outside
  • Lawns are freshly mowed, edged and weed free.
  • Garden beds are tidy and weed free.
  • No grass clippings to be left on property.
  • No car bodies to be left on the premises.
  • Oil stains are removed from driveways, garages, carports and paths.
  • All paths, patios, decks etc are clean, free of debris and undamaged.
  • Swimming pool is clean, no evidence of algal growth on walls, tiling or bottom.
  • If you have had pets, all droppings to be removed and disposed of
  • All personal belongings such as balls, toys, hammocks, etc removed from premises.
  • All hoses, hose fittings belonging to the property are present and in good working order.
  • Remove all cobwebs and bugs from under awnings and eaves.
  • Ensure all rubbish is removed from the premises
  • Put council bins out for collection before you vacate the property.
  • Rectify any damage caused to lawn by parked cars or boats.